A managed support team of AI reps that resolves your shoppers' issues — inside your helpdesk, in your brand voice, with care.
Talk to salesSeel is a support operation run by AI reps — trained on your playbooks and tens of millions of real shopper interactions — so they don't just answer. They resolve.
Handles the full range of e-commerce scenarios, covering simple WISMO tickets, shipping address changes, and multi-step post-purchase requests. Trained on Seel's shopper interaction data before even ingesting your support playbooks, so complex rules are handled accurately without breaking down on e-commerce edge cases.
Unlike AI support chatbots that redirect or deflect tickets, Seel's AI reps are built to take action: processing exchanges, updating shipping information, and closing tickets. They connect to your helpdesk platform so agents can act inside existing systems, alongside your support team.
Purpose-built for e-commerce, so agents understand how responses should uphold customer-experience standards and avoid legal or financial risk. Hard guardrails prevent unauthorized refund commitments, incorrect return windows, and off-policy claim approvals across every channel.
Embed a live chat widget across your storefront to intercept support questions before they become tickets, keeping shoppers in the buying journey. Shoppers who ask product questions get recommendations on the spot, turning support interactions into sales opportunities.
Brief your AI reps on your policies, give them a seat in your ticketing software, and let them run — the way you'd bring a new team onto the floor.
Link the Support BPO to your existing helpdesk. Zendesk today, with more integrations coming soon.
Drop in your SOPs, return policies, and brand guidelines. Reps onboard on your docs and represent your brand from day one — no prompt engineering.
Launch in training mode first. Review how your reps perform before they go live — the way you'd evaluate any new hire before they take the floor.
Add more reps with distinct roles as you grow. Your AI Manager runs daily reviews, proposes rule updates, and pushes approved changes across the whole team at once.
Tens of millions of shoppers use Seel every month. The Support BPO was built inside our own post-purchase operations before it became a merchant product — so it arrives already fluent in real customer care: claims, returns, coverage disputes, and shipping.
Configure on top of that sophistication, not toward it.
Resolves inbound helpdesk tickets autonomously.
Embeds a chat widget directly on your website.
Processes returns, submits claims, and updates orders.
Tracks resolution rates, CSAT, and response times.
Detects and replies in the shopper's language automatically.
Runs a daily gap analysis, proposes rule updates, and ships approved changes automatically — no manual review or rule cleanup.
Audited controls and privacy compliance across the standards enterprise buyers require.
See how an AI-enabled support team handles your own tickets — in training mode first, live when you're ready.
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